Sarah J. Swierenga, Ph.D.
Dr. Sarah J. Swierenga is Director of Michigan State University Usability/Accessibility Research and Consulting (UARC) and Professor by Courtesy in the Department of Media and Information. A researcher and a practitioner with over 25 years of experience in the scientific study of users in commercial, government, healthcare, military, and academic environments, Sarah possesses extensive skills in user-centered design, and usability and accessibility methodologies. She has presented widely on health communication information technology, usability evaluation with people with disabilities, mobile usability evaluation, accessible electronic voting systems, and outdoor recreation knowledge management, which comprise her research programs. Sarah served as a policy advisor to the US Senate Commission on Aging regarding background check legislation, was an alternate member of the U.S. Access Board 508/255 refresh committee (accessibility standards), and was an Invited Expert on the W3C WCAG2.0 Evaluation Methodology Task Force and the W3C WCAG2.0 Working Group. Swierenga currently is a member of the National Institute of Standards and Technology Voting Systems Human Factors Working Group, and the Usability in Civic Life, a project of the User Experience Professionals Association and the Center for Civic Design. She is also a Certified Professional Ergonomist (CPE). View Sarah's LinkedIn Profile for more information.
Graham L. Pierce
Graham serves in three distinct capacities at Michigan State University, dividing the majority of his time between technology accessibility, public opinion surveys, and economic development. First, he is the Assistant Director of MSU Usability/Accessibility Research and Consulting, where he supervises and conducts WCAG 2.0 evaluations, advises on accessibility policy, and works on grant-funded research. In his second major role, Graham is the Project Manager of the State of the State Survey, a phone survey of Michigan adults about current public policy issues that is run two to four times each year, at the Institute for Public Policy and Social Research. He is responsible for all aspects of SOSS, including question design, programming survey instruments, managing survey samples, data weighting, and working with clients. Finally, Graham is the Outreach Coordinator for the EDA University Center for Regional Economic Innovation at the Center for Community and Economic Development. He is involved in all facets of the project, but is primarily responsible for managing the project's data collection, communications, and website. In addition to these roles, Graham serves as the Vice Chair of the MSU Accommodating Technology Community and is an active participant in the MSU WebDev CAFE and many other university and community groups. Graham earned his Master's degree in Cognitive Psychology at Michigan State University. For more information, visit Graham's webpage or LinkedIn Profile.
Jennifer Ismirle is a User Experience Researcher at Usability/Accessibility Research and Consulting, focusing on usability evaluations and user-centered review and analysis of websites and other products. She has a B.A. in Professional Writing and a B.A. in English, both from Michigan State University. She is currently a MSU Digital Rhetoric and Professional Writing graduate student. Jennifer leads and conducts usability studies and uses a variety of user experience testing methods, including 1-on-1 usability testing sessions, focus group sessions, and heuristic reviews. These research studies have involved a universally designed mobile voting user interface (for individuals with dexterity impairments, low vision, or dyslexia), an accessible voting joystick for users with motor impairments, teleconsultations between physicians, a mobile application for recreation activities, State of Michigan websites, remote testing with software products, and the public-facing and internal sides of a variety of websites. View Jennifer's LinkedIn Profile for more information.
Constantinos K. Coursaris, Ph.D.
Dr. Constantinos K. Coursaris holds a dual appointment as Associate Chairperson and Director of Graduate Studies with the Department of Media and Information and Associate Professor in the Department of Advertising and Public Relations. He is also Professor by Courtesy in Usability/Accessibility Research and Consulting. Constantinos studies user motivations, expectations, and experiences with new media and the consequent design implications with a focus on social systems. He supplements his research expertise with consulting on social media for governance and/or marketing, and has trained diverse organizations in North America, Europe, the Middle East and North Africa (MENA). His formal training consists of a B.Eng. in Aerospace, an MBA in e-Business, and a Ph.D. in Information Systems with a concentration on electronic business (e-Business) and mobile commerce (m-Commerce). Follow him @DrCoursaris.
Thi Nguyen, lead software engineer, is a senior web application developer with Usability/Accessibility Research and Consulting. He designs, develops, and maintains the Michigan Workforce Background Check system for the State of Michigan. His mission is to maintain and enhance the system to give users the best experience possible and ensure that it adheres to the web standards for XHTML, CSS, and WCAG, as well as State of Michigan user interface design standards, federal Section 508 accessibility guidelines, and Web Content Accessibility Guidelines (WCAG) 2.0.
Trong Nguyen is a web programmer with Usability/Accessibility Research and Consulting. He develops and maintains the Michigan Workforce Background Check system. He is experienced in C#, ASP.NET, and TSQL, as well as standards for XHTML, CSS, WCAG, and State of Michigan user interface design standards, federal Section 508 accessibility standards, and Web Content Accessibility Guidelines (WCAG) 2.0. He has worked with software developers, web developers, and users within the accessibility and usability field for three years.
JoDee K. Fortino
JoDee Fortino is the laboratory manager at Usability/Accessibility Research and Consulting (UARC) and administrative assistant at the Office of the Associate Provost for University Outreach and Engagement (UOE). For UARC, JoDee handles scheduling, facility rentals and bookkeeping. She also sets up user testing sessions, focus groups, and video conferencing. JoDee's responsibilities at APUOE include conference logistics planning, marketing assistance, and coordinating UOE reception coverage. Prior to joining UOE, JoDee was the executive administrative assistant at the MSU Center for Urban Affairs.
Stefan Jones is an Accessibility Intern at Usability/Accessibility Research and Consulting. He is a sophomore at Lansing Community College and is looking to pursue a degree in Business Management/Information Technology. Stefan graduated from Grand Ledge High School in 2015 and will transfer to Michigan State University at the beginning of the 2018 calendar year. Stefan is also a Student Assistant at Michigan Department of Transportation.
Hannah Klautke is a User Experience Research Associate with Usability/Accessibility Research and Consulting. She is involved in usability evaluations, focus groups, and information architecture projects for MSU and external clients. Her research areas include user reactions to cooperative learning online, interventions based on Cognitive Flexibility Theory for reading to learn on the web, student motivation and achievement in flipped classrooms and employee perceptions of organizational health promotion initiatives. Hannah holds a B.A. in Psychology from the University of Bonn, a M.A. in Communication from the University of Missouri, and a Ph.D. in both Communication and Educational Psychology and Educational Technology from Michigan State University.
Alexander Krantz is an Accessibility Intern at Usability/Accessibility Research and Consulting. He is a junior undergraduate student at Michigan State University pursuing a Bachelor of Arts degree in Physics. Alexander performs accessibility evaluations using Web Content Accessibility Guidelines (WCAG) 2.0 and Section 508 standards for MSU and external clients.
Qixing Luo is a Web Development Intern at Usability/Accessibility Research and Consulting. He is a sophomore at Michigan State University, and is pursuing a degree in Computer Science. Qixing assists with the design, development, testing, implementation and maintenance of various new and existing web applications, as well as research and development of different research projects.
Hannah Shink is a User Experience Intern at Usability/Accessibility Research and Consulting. She is a junior undergraduate student at Michigan State University pursuing a degree in Media and Information. Hannah is involved in website reviews, usability evaluations, focus groups, and user experience training workshops to help clients improve the experience of their users, including those with disabilities.