The User Experience Evaluation services provided by the Center are:
- Front-end concept evaluations: User-centered design involves the use of up-front user analysis to make sure that the navigational flow and organization of the site are designed to meet end-user expectations before the programming of the site gets underway. Techniques for this phase of the design process include: analysis of user requirements, generation of the user interface architecture, creation of alternative user interface prototypes, and testing of the alternative designs with representative end-users. This service is particularly valuable for designing successful e-commerce and Web applications. You will be provided with a detailed report with actionable recommendations. Depending on the unique demands of the project and your needs, a site map outlining the information architecture can be included.
- Usability evaluations: Usability tests are typically conducted by observing users as they perform a variety of tasks with a prototype or after a product re-design has occurred. This testing provides insight into problems that users encounter by collecting data on the paths users take to perform a task, the errors they make, when and where they are confused or frustrated, how fast they do a task, whether they succeed in doing the task, and how satisfied they are with the experience. Usability evaluations with people with disabilities are also available. You will be provided with a detailed report with actionable recommendations based on the types of analysis performed.
- Focus groups: Focus group sessions are face-to-face conversations with users that provide feedback on a particular design. These sessions vary from usability evaluations in that the users do not complete tasks, but instead gather to discuss their design preferences and initial reactions to a design. You will be provided with a detailed report with actionable recommendations.
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