Web Usability for Older Adults
Pre-conference Tutorial A
Ann Chadwick-Dias, Donna Tedesco, and Tom Tullis
This tutorial will provide an overview of the important lessons learned from research conducted with older adults at Fidelity Investments in the past three years. The Human Interface Design Team at Fidelity Investments has had more than 120 users over the age of 50 come into its labs for research sessions. The tutorial will be structured as follows:
• Description of each lesson learned (usability issue)
• Video clips from research sessions demonstrating each issue
• Hands-on exercise simulating each issue (each person will have a PC)
• Design strategies to address each issue
Speakers:  Ann Chadwick-Dias is a Principal Human Factors Engineer in the Human Interface Design Department at Fidelity Investments. She has an M.A. in Technical Communication and a B.S. in Psychobiology. She has also taken graduate courses in Neuroscience at Brown University and in the Information Design Certificate Program at Bentley College. She has over 10 years of research experience with journal publications in several fields, including psychobiology and psycholinguistics. She joined Fidelity Investments over four years ago and has been conducting strategic research for the company as well as working on design projects for Fidelity's internal Web sites and applications. She has presented research on issues related to Web design for older users at various events and conferences, including AARP's Older Wiser Wired initiative, CUU 2003, CHI 2004, UPA 2004, and the Aging by Design conference held at Bentley College in September 2004.
 Donna Tedesco is a Usability Specialist in the Human Interface Design Department at Fidelity Investments. She has a B.S. in Engineering Psychology from Tufts University. She is also currently enrolled at Bentley College, pursuing an M.S. in Human Factors in Information Design. Donna has been with Fidelity for about two years, and has been conducting strategic research for the company as well as usability testing Fidelity’s internal Web sites and applications.
 Thomas S. (Tom) Tullis, Ph. D., is Senior Vice President of Human Interface Design at Fidelity Investments. Dr. Tullis joined Fidelity in 1993 and was instrumental in the development of the company’s Human Interface Design Department, whose facilities include a state-of-the-art Usability Lab. Dr. Tullis received his B.A. from Rice University, M.A. in Experimental Psychology from New Mexico State University, and Ph.D. in Engineering Psychology from Rice University. With more than 28 years of experience in human-computer interface studies, Dr. Tullis has published over 35 papers in numerous technical journals. He is a regularly invited speaker at national and international conferences. Dr. Tullis holds eight United States patents. Prior to joining Fidelity, he held senior technology positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation, and Bell Laboratories. Dr. Tullis is an active participant in a variety of technical societies, including the Human Factors and Ergonomics Society (HFES), the Special Interest Group on Computer-Human Interaction of the Association for Computing Machinery (ACM SIGCHI), and the Usability Professionals’ Association (UPA). He and Fidelity’s Human Interface Design Department have been featured in a number of publications, including Newsweek, Business 2.0, Money, and the New York Times.
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