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Usability & Accessibility: Driving Web Development through Success Metrics With a set of case studies in health care, education, and government, we’ll discuss systematic processes for delivering Web sites with high usability and accessibility. Success in site design and development hinges on meeting real goals for both the organization and the end users. Metrics, measured throughout the development process, capture progress on meeting goals and enable comparison with other sites and assurance that our own site redevelopment will result in a better experience. Typical metrics, such as time to perform tasks, success rate in finding information, and user’s ratings of a site, not only provide a sense of how well the site is working, but in their measurement, we are able to diagnose problems of usability and accessibility that provide roadblocks to effective use. Our case studies will illustrate how common usability and accessibility problems were discovered and resolved, and how this process saves time by reducing uncertainty and risk in development. Speaker: Tom Brinck is co-author of the book Usability for the Web: Designing Websites that Work and a founder of Diamond Bullet Design (diamondbullet.com), a Web design and usability firm that applies customer research and design processes to create simple, useful, and accessible interactive products. Tom is an adjunct lecturer at the University of Michigan’s School of Information, where he teaches user interface design. He has done research in educational software, speech interfaces, groupware, and user interface toolkits for Apple Computer, Toshiba, and Bellcore. |
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Contact Us Usability & Accessibility Center Co-sponsored by the Office of the Provost of Michigan State University, University Outreach & Engagement, and the Michigan Chapter of the Usability Professionals' Association |
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